What are IVR, Phone Prompts and Message on Hold
IVR (Interactive Voice Response) is a system of processing phone ‘touch tones’ or voice responses to direct callers to the right department, or to provide them with information. A complex example would be Telephone Banking.
Phone Prompts provide greetings or information within a phone system, usually to direct callers to the right person. Well structured ‘Phone Prompts’ will minimise dropped calls and caller frustration. Professionally recorded Phone Prompts will establish your company’s credibility and raise your business stature.
Message on Hold is a perfect way of making use of hold time to deliver a marketing message to your caller rather than ‘Greensleeves-on-a-loop’. The aim here is to make their hold time more interesting rather than prolong it. These marketing messages are best updated on a regular basis.
We record IVR / Phone prompts and Message on Hold for all types of businesses every day. You have an impressive new Phone System, now impress your callers with a professional greeting.
A few musings…
Why your employees shouldn’t record your company messages
What do I need to do voiceovers at home?