What are IVR, Phone Prompts and Message on Hold

British English Accent voice over artist Mike Beeston
Mike Beeston

IVR (Interactive Voice Response) is a system of processing phone ‘touch tones’ or voice responses to direct callers to the right department, or to provide them with information. A complex example would be Telephone Banking.

Phone Prompts provide greetings or information within a phone system, usually to direct callers to the right person. Well structured ‘Phone Prompts’ will minimise dropped calls and caller frustration. Professionally recorded Phone Prompts will establish your company’s credibility and raise your business stature.

Message on Hold is a perfect way of making use of hold time to deliver a marketing message to your caller rather than ‘Greensleeves-on-a-loop’. The aim here is to make their hold time more interesting rather than prolong it. These marketing messages are best updated on a regular basis.

We record IVR / Phone prompts and Message on Hold for all types of businesses every day. You have an impressive new Phone System, now impress your callers with a professional greeting.

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A few musings…

Why your employees shouldn’t record your company messages

What are IVR, Phone Prompts and Message on Hold?

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Recent reviews

Great IVR voice over and was delivered in 10 minutes, thanks!

Rated 5.0 out of 5
January 25, 2024
Chris Wilson

Fast delivery perfect all round, thank you

Rated 5.0 out of 5
November 16, 2023
Daniel Weeks

So fast, great quality, highly recommended!

Rated 5.0 out of 5
November 15, 2023
GaryCK

I really enjoyed working with Mike for the first time and had a very impressive experience. He was professional, fast and produced very high quality recordings, exceeding expectations. I will definitely be returning for more content in the future.

Rated 5.0 out of 5
September 11, 2023
Camino FM

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